Returns & order issues

Contact our support email with your order number for missing parts, the wrong item, transit damage or a return request. We will review the issue and provide the next steps and, when needed, the return address by email.

Wrong, damaged or incomplete orders

We will arrange the appropriate remedy for an item that is faulty, damaged, incorrectly supplied or incomplete. Reasonable evidence such as photos helps us resolve the issue. Your statutory rights are not limited by this process.

United Kingdom

For eligible distance purchases, you can notify us of cancellation within 14 days after receiving the goods and then have a further 14 days to return them. Applicable statutory exceptions and permitted deductions may apply. Return costs and the full cancellation terms will be provided before checkout opens.

Australia

Consumer guarantees under the Australian Consumer Law apply where required. You may be entitled to a repair, replacement or refund depending on the issue; these rights cannot be excluded by our store policies.

Return instructions

Please contact us before posting a return so we can provide the correct address and shipping instructions. Do not use the manufacturer’s address without instructions. This page does not replace mandatory consumer protections.